ISO 9001:2015
Certified
Certification Details
ISO 9001:2015
Certification
Locations
-
New Jersey Headquarters1 Millennium Drive,
Willingboro, NJ 08046 -
Indiana600 N Forsythe Street,
Franklin, IN 46131 -
Missouri283 Hughes Lane,
St. Charles, MO 63301 -
Georgia2780 Peterson Place,
Norcross, GA 30071 -
North Carolina309A South Regional Road,
Greensboro, NC 27409 -
Texas3401 Avenue E East,
Arlington, TX 76011 -
Arizona7860 N 106th Ave, Suite 170,
Glendale, AZ, 85307
The scope
Stocking, repairing, & selling of new and surplus industrial automation, MRO, pneumatic, motion, electronic, hydraulic, HVAC, and electrical and control equipment for plant floor and facility maintenance machinery.
Dates
-
Certificate Expires:October 18, 2027
-
Certificate Issued:October 19, 2024
-
Certified Since:October 19, 2015
Locations
-
New Jersey Headquarters1 Millennium Drive,
Willingboro, NJ 08046 -
Indiana600 N Forsythe Street,
Franklin, IN 46131 -
Missouri283 Hughes Lane,
St. Charles, MO 63301 -
Georgia2780 Peterson Place,
Norcross, GA 30071 -
North Carolina309A South Regional Road,
Greensboro, NC 27409 -
Texas3401 Avenue E East,
Arlington, TX 76011 -
Arizona7860 N 106th Ave, Suite 170,
Glendale, AZ, 85307
About
ISO Certification
8-9
Months to Get Certification
14
International Radwell Locations are ISO 9001: 2015 Certified
1000+
Full-Time Employees
95
Global Accreditation Bodies
135+
ISO Global Presence
What is involved in achieving an ISO certification for a business?
There are five different aspects to consider. The first is to build documentation to support your business certification. That documentation takes on two different factors: the ISO required documents and also the individual department documents that outline procedures and work instructions. Both have to be in synch.
The next phase is to train the managers that will be living the standards and ensure they have everything they need to supply materials to their teams and get the whole organization on board
Along with this, the senior team has to support the entire endeavor. They wholeheartedly support this at Radwell, and it is necessary within any organization for this to be the case to get the certification process completed. ISO requires that you live the standard for three months, using all of your documentation and organizational standards.
The final piece is to conduct audits. There is an internal audit completed by a team of Radwell employees based on the standards created. The next audit is conducted by an outside company. Between audits, there is an opportunity to get things straightened out as needed. The internal audit is kind of like a dress rehearsal for the external independent audit. Findings are reported to the senior team, and an organization either gets its certification, or additional things are required to be improved prior to the final audit. It's a lot of coordination, and it involves a lot of support from department heads within the organization and their teams.
We have been very fortunate to have the support of Senior Management, Department Managers, and all of the Radwell team members who support the ISO initiative for our Customers.
How does an ISO certification affect employees within an organization?
It affects employees on several different levels. First, because Radwell is already so customer focused it heightens the awareness of that and brings it to a whole other level. Second, When you receive this certification, you send the message to employees that anyone can contribute to continuous improvement. This is a very important message for employees to receive. Third, It gives them a feeling of empowerment to contribute to change. Although every change won't necessarily be implemented, every proposed change will certainly be reviewed and considered.
How long does the process usually take for a business/organization to become certified?
Typically, the process for a first certification takes around eight to nine months on average. During the initial certification process, extra time can be very helpful. For subsequent certifications or when adding multiple sites to the Certification like we have in the US, the process usually takes several months because the core documentation already exists. It is quicker to make adjustments to existing documentation rather than creating the entire body of documentation from the beginning.
How does Radwell International’s Certification impact the customer experience?
Impacting the customer in a positive way is easily the most important part of an ISO Certification. For an organization like Radwell International, the certification is all about customer focus and customer quality. When you're in that position, you are constantly looking to improve your internal processes so you can improve the output which is your service and your products for your customers. Radwell has always been focused on customers, but this raises the bar.
When we receive ISO certification, there are benefits for our organization but also our customers. There are many companies who are required or prefer to only do business with other ISO certified companies. It opens the door for a company to be exposed to new partners and new customers when they receive their ISO certification. It becomes a give and take situation.
The ISO certification is now being extended to all the Radwell branches. Previously certification was only for our NJ headquarters. By working towards a multi-site certification, we'll be able to say that we are working towards operating from a consistent standard across the board and that we are incredibly focused on the quality products and services we offer to our customers.
